These simple guidelines help us keep your experience smooth, fair, and enjoyable.

Bookings & Cancellations
Please give at least 24 hours’ notice if you need to cancel or move your appointment. Late cancellations or no-shows may result in a fee, as the time could have been offered to another client.

Deposits & Payments
Some services require a non-refundable deposit to secure your slot. Remaining balances are due at the end of your service.

Running Late
We offer a 10-minute grace period, but if you arrive later than this, your appointment may be shortened or rescheduled to avoid delays for others.

Booking the Correct Service
Please choose the service that best matches your hair/nail type, style, or needs. This ensures we give you the right amount of time and achieve the best results.

Health, Allergies & Safety
Let us know about any allergies, sensitivities, or medical conditions before your appointment. SmileWorld cannot be responsible for reactions or complications if information wasn’t shared in advance.

Children & Guests
To keep the salon calm and safe, we kindly ask that only the person having a service attends, unless agreed beforehand.

Photos & Social Media
We may ask to take a photo or short video of your finished look for our portfolio or socials. You can always decline your comfort comes first.

Refunds & Redo Policy
Due to the nature of salon services, refunds are not offered. If you’re unhappy with any part of your service, please contact us within 48 hours and we’ll happily offer a complimentary adjustment where appropriate.

Personal Items
Please keep your belongings safe. We are not responsible for lost or damaged personal items.

Industry Standards
SmileWorld follows all UK salon hygiene, safety and professional guidelines to ensure a clean, safe and high-quality experience at every visit.

Privacy Policy

Your privacy matters here’s how we protect your information.

How We Use Your Data
We collect only the details needed to manage your appointments and give you a smooth experience, such as your name, contact details, booking history, and preferences.
Your information is used for:
– appointment confirmations
– reminders
– membership billing (if applicable)
– service updates
– customer support
– keeping your account accurate

How Your Data Is Stored
Your information is securely stored using:
• Squarespace (for website hosting and forms)
• Acuity Scheduling (for bookings, subscriptions, payments and client accounts)

Both platforms use secure, industry-standard encryption and follow UK GDPR requirements.

Payments
All payments are processed through Acuity’s secure payment partners (e.g., Stripe/PayPal).
SmileWorld does not store or see your card details.

Sharing of Data
We do not sell, rent or share your personal information with outside companies.
Your data is only shared between Squarespace and Acuity for the purpose of managing your appointments.

Cookies & Analytics
Squarespace uses basic cookies to help the site function properly and track simple analytics. Acuity may also use cookies for things like remembering your login or booking preferences.

Your Rights
You can contact us at any time to:
– access the information we hold
– correct your details
– request deletion of your data
– withdraw consent for marketing messages

We are committed to keeping your information safe, private and used only for your SmileWorld experience.